Terms & Conditions

GENERAL
All Army Of Rokosz jewelry is handmade with special care and attention to detail, slight differences in pieces may occur making each piece unique to its wearer. 
All pieces ship within 7 - 10 days from purchase date. all Army Of Rokosz pieces are handmade to order and require at least 7 days before shipping. 
RUSH SHIPPING: Please email us directly at andrea@armyofrokosz.com if you require something in a hurry and we will let you know if we are able to do it for you. (additional shipping charges may apply)

SHIPPING 
We offer a $10.00 flat shipping rate on all orders within North America. 
We offer a $30.00 flat shipping rate for all international orders.
All parcels will be sent with Canada Post and we will provide you with a tracking number once your item(s) have shipped. 
Please email us directly (andrea@armyofrokosz.com) if you would like a quote for expedited shipping or to use a different postal carrier.
Orders shipped outside of Canada or overseas may be subject to Duty Charges or Import tariffs. Army Of Rokosz is not responsible for any of these additional fees that may occur.
All Customized and Sale items will be a final sale.
All prices are listed and charged in CDN currency.
 
 
Returns/ Exchanges
It is important to us that you love your Army Of Rokosz pieces! We work to a high standard and are very proud of each and every piece that we create but we understand that sometimes certain things might not be a perfect fit and that is why we allow returns & exchanges...with a few little guidelines. 
All returns or exchange requests must be communicated to us within 72 hours of receiving your package via email at 
andrea@armyofrokosz.com 
All exchanges or returns must arrive back at the shop within 14 days of original purchase.
All items must arrive back at the shop in original condition and with the original packaging and receipt of purchase. 
All returns must be sent by trackable mail.
Army Of Rokosz does not assume responsibility for any shipping costs, duties or import tariffs incurred on any returns.  Customer is responsible for all shipping costs associated with sending out your exchange.
Shipping and handling charges are non refundable.
Any packages that are sent COD or that arrive without previous communication or return authorization from us with be denied.